Movers Connect

Free

Connections & comparison · Australia-wide

Moving house? Get the power, gas and internet on before the truck arrives.

Tell us where you’re moving. We’ll compare the retailers on our panel, set up the new accounts and confirm your connection dates — one conversation, no cost to you.

ISO/IEC 27001:2022

Information security certified — Mindlabz Pty Ltd, ABN 33 622 539 637

Consent first, always

We only call once you've asked us to. No pre-filled leads from agents.

Same-day and next-day

Order before the distributor cut-off and most metro properties energise next business day.

Plans you can check

Every energy offer comes with its Basic Plan Information Document before you sign.

- Our retailer panel

Energy, telco and health funds we're authorised to sell for

Not every product from every retailer on our panel is compared, and some offers aren’t available in all distribution zones or to all customers.

- What we connect

One team for the four things that break when you move.

Each service is handled by a specialist who knows the network rules for your address — not a general call centre reading a script.

Electricity & Gas

New connections, re-energisations and transfers across every NEM distribution zone, plus WA and NT.

Broadband & Mobile

We check the nbn technology at the address first, then match the plan to it — no ordering FTTP speeds onto an FTTN line.

Health Insurance

Moving state changes what's covered locally. We compare funds and carry your served waiting periods across.

Business & Commercial

Fit-outs, relocations and multi-site portfolios. Tendered to market on c/kWh, demand charges and network tariff.

- Know which one you need

A new connection and a transfer are not the same job.

Getting this wrong is the single most common reason a move-in day ends in the dark. Here’s the difference, and what we need from you for each.

New connection

The premises is de-energised

Nobody has held an account here recently, or the supply was disconnected at the meter. Your retailer has to raise a service order with the local distributor before anything works.

We need

Address, move-in date, safe and clear access to the meter, and photo ID for the account holder.

Timing

Next business day for most metro addresses if ordered before the distributor cut-off; regional and new estates can take longer.

Watch for

Address, move-in date, safe and clear access to the meter, and photo ID A locked meter box, an unfinished electrical certificate on a new build, or an embedded network in the building.
for the account holder.

Transfer

Supply is on, the account changes hands

The meter stays energised and keeps its identifier — the NMI for electricity, the MIRN or DPI for gas. What changes is which retailer bills it and whose name is on it.

We need

The NMI or MIRN if you have a recent bill — otherwise the address is enough for us to look it up.

Timing

Usually effective on your nominated date; a same-day read can be requested where the meter type allows it.

Watch for

Exit fees on a fixed benefit period, and any solar feed-in credit that doesn’t follow you to the new address.

Not sure which applies? Give us the address. We’ll check the meter status before you commit to anything, and tell you plainly if you don’t need us.

- How it works

Four steps, one phone call, no cost to you.

Tell us the address and the date

That's genuinely all we need to start. We look up the distribution zone, the meter status and the nbn technology type at the premises before we quote anything.

We compare what's actually available there

Offers you can't get in your zone are filtered out first. You see real rates for your address — usage in c/kWh, the daily supply charge, and any conditional discount spelled out.

You choose, we set it up

We read you the key terms, send the Basic Plan Information Document, and record your consent. Then we place the orders with each retailer and book the technician windows.

You get one confirmation, not five

A single summary with account numbers, connection dates, the nbn appointment window and your cooling-off rights. Keep it for the tenancy file or the settlement folder.

- Move week

What we'll be chasing on your behalf

Distributor service order raised

Meter read scheduled

Retailer welcome pack issued

nbn appointment confirmed

Concession card applied

Life support registration

Solar feed-in tariff set

If a distributor pushes your date, you hear it from us the same day — with the next available window already held.

- Your consultant

One person owns your move, first call to first bill

You get a named consultant and a direct line — not a queue and not a new person each time you ring. They place every order, hold every appointment window, and stay on it until all three services are live at the new address.

They call you before you have to call them. If a distributor moves your date, you hear it the same day, with the next slot already held.
Everything in writing. Account numbers, rates, connection dates and appointment windows in one summary you can file.
They'll tell you to stay put. If your current plan already beats what's on our panel for your new address, we say so.

- The moving plan

When to do what, so nothing lands on moving day.

The order matters more than the effort. Installations and distributor visits are the things with queues — everything else can be done in an afternoon. Here is the sequence we run for every customer.

4+ weeks out

Book what has a queue

Book the removalist. End of month, end of quarter and the last Friday fill first.
Ask us to check the nbn technology at the new address — FTTP and fixed wireless need a technician, not just an order.
Check your current energy plan for a benefit period end date or an exit fee.
If you're renting, confirm the date you actually get keys. It is often not the lease start date.

2 weeks out

Open the accounts

Give notice to your current retailers so the final read lands after you vacate, not before.
Open electricity, gas and internet in the name that will be on the tenancy or the title.
Lock the nbn installation window in your calendar — most are issued as a four-hour slot.
Arrange mail redirection with Australia Post. It takes a few days to take effect.

Moving week

Clear the path

Unlock the meter box and clear access. A technician who can't reach the meter reports "no access" and you rejoin the queue.
Register anyone in the household who relies on life support equipment — with the retailer and the distributor.
Photograph both meters on the day: the final read at the old place, the opening read at the new one.
Confirm the energisation date in writing the day before you move.

First fortnight

Check what landed

Match the opening read on your first bill against the photo you took.
Apply concessions and rebates. They don't follow you between states, or even between accounts.
Set the solar feed-in tariff if the new property has panels.
Update your address with your health fund before you claim anything locally.

Next day

Typical metro energisation when the order is placed before the distributor cut-off

2–3 weeks

Usual lead time for an nbn installation appointment on FTTP or fixed wireless

10 days

Business-day cooling-off period on most energy contracts sold over the phone

$0

What the whole service costs you — we're paid by the retailer you choose

- For agents & property managers

Hand your tenants a connection, not another task.

A connection referral that respects the rules: opt-in only, never a condition of the tenancy, and a written confirmation back to you for the file.

Consent-first referrals

The tenant opts in themselves. We never accept a bulk contact list without a recorded consent against each name.

Confirmation back to the office

A one-page connection summary you can drop straight into the tenancy file — dates, services, reference number.

Same-day contact window

Referrals received before 4pm are contacted the same business day, or we tell you why not.

Agency dashboard — illustrative

42

Referrals this month

38

Contacted same day

31

Connections confirmed

0

Complaints open

Figures shown are sample data for layout purposes. Live dashboards report per office and per property manager, exportable to CSV.

- What people say

Reviews

My recollection was that the staff member was polite well informed and provided me with information that was easily understood. I rated his performance highly.

Rob Gardiner

The Movers Connect helped get the best deal for me, and they helped me reduce my billing. The whole process was smooth and easy. Keep up the good work

David Dawson

Very good customer service. The gentleman I spoke to helped me navigate a complex system and ensured I found a supplier and good deal that suited our needs.

Lyn Phillips

- Common questions

Before you call.

Is Movers Connect really free to use?

Yes, absolutely! Our service is 100% free for customers. We often have access to exclusive deals you won’t find elsewhere.

How long does the comparison process take?

Most comparisons take just 5-10 minutes. You answer a few simple questions about your needs, and we instantly show you personalized recommendations from our partner providers. You can then choose to sign up online or speak with one of our specialists.

Can I trust the plans you recommend?

We work with over 50 of Australia’s leading providers across energy, broadband, and health insurance. Our comparison engine is unbiased and shows you options based on your specific needs and preferences, not provider commissions.

What happens after I choose a plan?

Once you select a plan, we handle the sign-up process for you. For energy and broadband, we coordinate with your provider to ensure everything is connected on your preferred date. For health insurance, we help you complete your application and set up your membership.

Can you help me if I have existing contracts?

Yes! We can help you understand any exit fees or contract obligations you might have. Often, the savings from switching outweigh any break fees, and we can calculate this for you before you make a decision.

Do you operate Australia-wide?

Yes, we help customers across all Australian states and territories. Our energy and broadband comparisons are tailored to the providers available in your specific area, ensuring you only see relevant options.